Shipping & Returns
Shipping Policy
DELIVERY INFORMATION (UK DELIVERY ONLY)
Up to Two cards £1.99
Three cards £2.99
Four + cards £3.99
Items will be sent via Royal Mail (1st Class) please allow up to 2-3 working days for delivery. Other delivery options will be available e.g. Next Day at an extra cost (if ordered before 2pm). Please choose delivery method at the checkout process.
Royal Mail do state "they aim to deliver the next working day with First Class" but this cannot be guaranteed by us.
Please allow more time when ordering with us, especially during busy times of the year e.g Christmas period.
Orders placed before 2pm will be dispatched same day (Monday - Friday)
Any orders placed after 2pm will be processed the next working day (Monday - Friday)
All orders place after 2pm on Friday will be processed on the next working day. (Monday)
Any orders that are placed on a Bank Holiday will be processed the next working day.
Return & Exchange Policy
On the rare occasion you may wish to return an item, please email us to arrange: thecardshop2019@outlook.com
If you wish to return any item* for a refund, the postage will be at the cost to you (the customer), unless the item is faulty. This must be in a re-saleable condition when received. Please note: all items are quality controlled checked before being dispatched. Once your item(s) have been received, we will process a refund within 24 hours of receiving the item(s) back, this can take between 3-10 days to appear back in your account. The exact timing will depend on which payment platform processed your order and we do not have control over this.
Returns address: The Card Shop, 15 Eastern Avenue, Lichfield, Staffs, WS13 6TE
* This policy excludes inflated helium filled balloons.